Term and condition: Supplier Direct Delivery – SDD (Items shipped directly from the brand owner company)

• Look for the Supplier Direct Delivery icon on the product image for items shipped directly from the brand owner company.
• Delivery times vary from approximately 3-7 days for Bangkok and its vicinity, 3-5 days for other provinces, and 4-7 days for specific areas.
• If it's a product delivered directly from the brand owner company, contact customer service at contactus@watsons.co.th for assistance with return coordination.
• The company allows product exchange/return within 7 days of the customer receiving the product, subject to the company's specified conditions.
• Points, e-vouchers, and delivery charges are non-refundable per the company's policy.
• Refunds for returned products will be processed within 30 working days after the company receives notification and the returned product, following the company's detailed conditions.
• For product exchanges or returns, shipping fees may apply, which will be deducted from the refund amount. Additional shipping charges may apply if the replacement product exceeds the minimum value required for free delivery (499 Baht or more).
• If the total amount of products delivered from the brand owner company (SDD) is below 499 Baht, the company will charge the specified delivery fee.
• Specific promotions may not apply to products shipped from the brand owner (SDD). The company reserves the right not to participate in such promotions.