Order and Delivery
ONLINE ORDER
1. Once you have selected a Product that you wish to order via www.watsons.co.th, you will then be shown (on the website) the charges you must pay including taxes, if applicable, and any applicable delivery charges.
2. Payment can be made via credit card, debit card, bank transfer, LINE Pay, Cash On Delivery, member points or e-Voucher.
3. When you submit an order to the Site, you agree that you do so, subject to the current Terms and Conditions at the date you submit your order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.
COLLECTION (AT STORE)
4. Ordered Products will be available for collection within 7 working days from the day of confirmation of order is issued. A SMS Collect Notice and a 6-digit pick up code will be sent to you via email and local SMS gateway to confirm the date of collection. You may retrieve your 6-digit pick-up code under Order History.
5. The Click & Collect Express service is only available at Watsons Thailand selected stores.
6. If you are not personally available to collect at store, an authorized representative may collect on your behalf provided you had called customer service to update the representative information and the representative must be over 20 years of age. You or your representative may be required to produce proof of identity (SMS / EMAIL) and the 6-digit pick-up code on collection of products and you or your representative shall acknowledge receipt of the delivery.
7. Order will be cancelled if you do not collect the product within 7 days from the day of the SMS Collect Notice being sent. Refund will be granted in such event at our discretion, and subject to deduction of administration costs.
8. We will not entertain any request for change of store for collection after order confirmation is issued.
9. We reserve the right to withhold delivery of the Products to you if we have any doubts whatsoever as to your credit worthiness or insufficient identification.
10. No delivery charges apply for orders collected in selected store.
HOME DELIVERY
11. We will deliver the Products to you in accordance with the delivery option specified by you when you placed your order. Once an order is placed, no changes or amendments can be made to the delivery address.
12. We may on some occasions dispatch the Products comprised in your order which are supplied by us in multiple packages. Delivery will be made to the delivery address specified in your order. Please see below for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. We are not responsible for any additional carrying or positioning of Products ordered.
13. There may be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.
14. We shall deliver the Products to the delivery address specified and keyed in by you on the order form. Your order will be delivered to you via the service of a courier service company appointed by us. We advise that either you or a chosen representative is able to receive the order and place it in a safe place.
15. We aim to deliver the Products within the estimated timeframes indicated below, from the day on which the Dispatch Confirmation is issued. However, we are not able to guarantee any firm delivery dates upon order and to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
|
Location |
Estimated Delivery |
|
Bangkok and Vicinity |
2-5 working days |
|
Outside of Bangkok |
2-5 working days |
16. On delivery of the Products, you are required to sign for delivery. You shall examine the Products immediately upon collection for any deficiencies and/or damages before you sign for delivery. All risk in the Products shall pass to you upon delivery.
17. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
18. Delivery Charges will be calculated based on the weight of the order received as below:
|
Delivery Location |
Delivery Charges |
|
For Home delivery |
Bangkok and Vicinity: 29 THB Outside of Bangkok: 45 THB Free delivery when you spend 599 THB or more |
|
For Click & Collect |
No charge |
|
For Click & Collect Express |
No charge |
19. We reserve the right to reject orders that are deemed trading in nature. For such cases, we will investigate and reserve the right to cancel such orders.
20. We shall not be held responsible for any damage or missing items for customers who request to place their purchases outside their home, and after the delivery has been made.
21. If you believe that a parcel has been tampered with, please refuse to sign for the Products and notify Watsons Customer Service.
22. All Products must be received by an adult aged 20 years or over. If the carrier has doubt over the age of the person receiving the Products, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 20 and no other person can receive the Products, we shall not hand over the Products.
23. If you are not available to take delivery or collection, the delivery will be tagged as failed and the order shall be cancelled.
24. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the Products from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
- charge you for our reasonable storage fee and other costs reasonably incurred by us; or
- no longer make the Products available for delivery or collection and notify you that we are immediately cancelling the order, in which case we will refund to you or your credit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the Products, and any storage fees as provided).
25. If you request for redelivery, we are entitled to charge for providing the service.
26. It is your responsibility to notify us immediately of any change to the delivery address.
27. We reserve the right to decline delivery of Products to any customer at our sole discretion absolutely.
28. Shipping fee is excluded from earning Member Points.
Last updated: 1 June 2021